Privacy Policy
This Privacy Policy explains how Smartpools Sdn Bhd (“Smartpools“, “we“, “us“, or “our“) collects, uses, discloses, and protects information when you visit or interact with beachpool.my (the “Site“). This Policy is issued in accordance with the Personal Data Protection Act 2010 (“PDPA“) of Malaysia.
By using the Site, you consent to the collection and use of your personal data as described in this Policy. If you do not agree with this Policy, please do not use the Site or submit your personal data to us.
1. Who We Are
Smartpools Sdn Bhd Corporate Office: 30-3, Binjai 8 Premium Soho, Lorong Binjai, Jalan Binjai, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Phone: +60 12-486 0019 Email: info@smartpools.com.my
2. Information We Collect
2.1 Information You Provide to Us
When you submit an enquiry or request a quote through the Site, we may collect:
- Full name
- Email address
- Phone number
- Property address or project location
- Details about your enquiry (e.g. pool size, type of service requested, budget, message content)
- Any other information you choose to include in your enquiry
We do not process any online payments through the Site, and we do not collect payment card or banking details through beachpool.my.
2.2 Information Collected Automatically
When you visit the Site, certain information is collected automatically through cookies and similar tracking technologies, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring website
- General location data (derived from IP address)
2.3 Cookies and Tracking Technologies
The Site uses the following third-party tools:
| Tool | Purpose | Provider |
|---|---|---|
| Google Analytics | Website traffic and usage analysis | Google LLC |
| Google Search Console | Search performance monitoring | Google LLC |
| Google Ads | Advertising and conversion tracking | Google LLC |
| Meta Pixel | Advertising and conversion tracking on Facebook/Instagram | Meta Platforms, Inc. |
| Cloudflare Turnstile | Bot and spam protection on forms | Cloudflare, Inc. |
These tools may place cookies or similar technologies on your device to collect data about your browsing behaviour, measure advertising performance, and protect the Site from automated abuse. You can control or disable cookies through your browser settings, though this may affect the functionality of the Site.
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiries and provide quotes for our products and services
- To communicate with you regarding your enquiry
- To improve and maintain the Site
- To analyse website traffic and user behaviour
- To run and measure the performance of our advertising campaigns (Google Ads, Meta)
- To protect the Site against spam, bots, and fraudulent submissions
- To comply with legal obligations
4. Disclosure of Information
We do not sell your personal data. We may share information with:
- Service providers: Google (Analytics, Search Console, Ads) and Meta Platforms, Inc. (Pixel), and Cloudflare, Inc. (Turnstile), each of which processes data under their own privacy policies
- Staff and authorised personnel of Smartpools Sdn Bhd for the purpose of responding to your enquiry
- Legal or regulatory authorities, where required by law
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data collected through enquiry forms only for as long as necessary to respond to your enquiry and for legitimate business record-keeping purposes, unless a longer retention period is required by law.
7. Your Rights Under the PDPA
Subject to the PDPA, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw your consent to the processing of your personal data
- Limit the processing of your personal data
To exercise any of these rights, please contact us at info@smartpools.com.my.
8. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
9. Children’s Privacy
The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes acceptance of the revised Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Smartpools Sdn Bhd 30-3, Binjai 8 Premium Soho, Lorong Binjai, Jalan Binjai, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Phone: +60 12-486 0019 Email: info@smartpools.com.my